HOW TO MAKE A RETURN  

  •   Email info@lowandheavy.com - Before a return can be processed, we need to verify the purchase was made on LowandHeavy.com. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final. 
  •   Repackage your return and include the original receipt - Every Low and Heavy order is shipped with a receipt that is included in the package. 
  •   Ship the package back to the Low and Heavy Returns Department via USPS, UPS, or FedEx To: 

Return Address
Low and Heavy
11025 Westlake Dr
.
Charlotte NC 28273
United States

CHARGES AND CREDITS 

Shipping charges -  Customers are responsible for shipping costs back to LowandHeavy.com. However, Low & Heavy will refund 100% of what you paid us.  We will not deduct any original shipping charges out of your refund. 

Receiving your refund -  LowandHeavy.com does not charge restocking fees. You will receive a full refund to the credit card or PayPal account originally used. 

DAMAGED OR INCORRECT ORDERS 

If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue. 

Please email info@lowandheavy.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent. 

Made on demand  

All of our shirts, hats and leggings are made on demand. 

Our leggings are created not only made on demand but are also Cut and Sewed by hand. 

PRODUCTION TIMES: 

Well worth the wait… 

Because all of our goods are created on demand, we require   about 4-7 business days to manufacture your brand new apparel. 

In total you can expect a typical 7-14 business days to receive your order. 

 

SHIPPING TIMES & SHIPPING CHARGES: 

To

Shipping Time

Pricing

 

USA

3-5  business days

FREE

 

Canada

5-10  business days 

FREE

 

Worldwide

10-20  business days 

FREE